Common questions and complete answers

After downloading any platform client, register using a mobile phone number or mailbox. Once the registration is successful, the same account number can be entered into other supported equipment.

Free version support for 1 device; VIP support for multi-equipment simultaneous connection. The number is based on the current package interest shown on the purchase page.

Install the corresponding client on the new device and log in the original account number. When the equipment ceiling is reached, old equipment that is no longer operational can be removed from the account centre.

Select " Forget the password" on the login page to receive the authentication code by registered mailbox or mobile number and set a new password.

Please confirm whether the network, account number and password are correct and check if the authentication code is expired. If several attempts have failed, contact the Chinese passenger service to verify the account status.

Windows, MacOS, Android, iOS and Linux clients are currently available and each platform has independent downloads of pages and system requirements.

Access the download page of the Kuaiimiao VPN website to avoid the use of a third-party installation package of unknown origin.

Admin privileges are required for the installation of network components in Windows, MacOS and parts of Linux environments; Android and iOS will be authorized by a system hint.

Please confirm that the system version meets the requirements, that the package is downloaded and that applications from official sources are allowed in the system security settings.

The client usually hints for updates that are available. You can also re-enter the respective platform download page and download the latest package overlay installation.

Select the " smart connection" after login to the client. The system recommends a line based on distance, delay and load of nodes, or it can manually select the area.

Encryption, nodal distance and current network quality affect speed. It is recommended that the nodes closer to or lower than the load be replaced and that the backstage task of the bandwidth be closed.

Node may be in a state of maintenance, congestion or limited by local networks. Switch other nodes and try the original line later.

The connection may be briefly rebuilt when the network switches. The moving client will automatically try to recover, and it is recommended to wait for seconds to confirm the status.

Yes. When you open the node list, screen the lines by area; VIP users can use more areas and high speed lines.

Windows, MacOS and some Linux clients support start-up and automatic connection, which can be opened in the client settings.

Connect to encrypt a network transfer between the device and the service node and hide the real public network IP that the website sees.

We adhere to the principle of privacy without logs and do not record the content of the website, the DNS query or the body of the communication that the user visits.

VPN encryption reduces the risk of wiretapping and attacks by intermediaries in open networks, but still recommends the activation of a system firewall and the avoidance of neglecting browser security warnings.

Network protection temporarily stops external network traffic when the VPN is accidentally disconnected and reduces the exposure of real IP or unencrypted data.

VPN enhances privacy but does not guarantee absolute anonymity. Access to website accounts, browser fingerprints, Cookie and personal operations may still be associated with identity.

Free version suitable for basic experience; VIP version provides more high-speed lines, unlimited traffic, multi-equipment connections, no advertising and preferential passenger service.

The actual means available are shown on the settlement page and usually include frequent mobile payment and bank card channels.

The automatic continuation fee depends on the choice of the purchase route and the closing page. Before opening, it will be clear that you can also manage subscriptions through the corresponding payment channels.

Please re-enter or refresh the account status and keep the order number. When the accounts are still outstanding for more than a few minutes, contact the passenger services manual check.

Refund conditions depend on the purchase route, usage and current refund policy. Please check the instructions on the order page or submit the order number for a consultation.

Switch nodes first and restart the client; check system time, firewall, proxy software and the existence of other VPN conflicts when still invalid.

Try replacing nodes, cleaning DNS caches or switching networks. If only one site is abnormal, it may be restricted or maintained by itself.

Update the system and client and try again after restarting the device. Please unload the reload and provide a version of the system and a screenshot of the error to the passenger.

Please confirm that the installation package comes from the official website. Some of the security software may result in an error in reporting due to a web-driven process and can submit document validation information for confirmation by the client.

Please provide the type of equipment, system version, client version, network type, time of problem, nodal name and bugshot to avoid sending passwords or payment authentication codes.

Worksheets can be submitted through the website. VIP users have priority responses, and common installation and connection problems can be viewed first.