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Tell us about your equipment and questions. The Chinese support team will respond as soon as possible.

Submission of worksheets

Suitable for installation, connection, account number and order issues.

Response within 24 hours.

Let's start with the usual questions.

32 full questions and answers covered most common situations.

Access to help centres

View service status

Confirms the system and node status when the connection is abnormal.

View running status

Describe your problems.

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Full questions and answers and Chinese support are readily available.

View common problems