1. Principles of privacy
We adhere to the principle of data minimization, processing only information necessary to provide account numbers, payments, connections and customer support, and not selling user information.
2. Account information
The register may handle mailboxes, cell phone numbers, account numbers and necessary security validation information for login, recovery of accounts and dispatch of critical service announcements.
3. Connectivity and diagnostic data
The system may process client versions, equipment types, connection times, nodal loads and anonymous error information. We do not record browsing, DNS queries, or correspondence body.
4. Payment information
Payments are handled by protected third-party payment channels. We may keep the order number, package and payment status, but not the full bank card number or payment password.
5. Service information
When submitting the worksheet, we process the contact details, problem descriptions, cut-off maps and diagnostic information offered by the user, which are used only to solve problems and improve the quality of support.
6. Data security
We protect information by means of access controls, transmission encryption and segregation of access, and limit the processing of relevant data to those who need it.
7. Data retention and rights
The information is retained only for the period necessary to achieve the purpose of processing or to fulfil the legal obligation. Users can apply for the search, correction or deletion of account number information, subject to applicable legislation.
8. Policy updates
We will update the date of this policy and provide notification through the website or client when there are significant changes in the way data are processed.
Please refer to our page for further information.